Refund Policy For 14 Days Money Back Guarantee

Refund policy for 14 Days Money Back Guarantee:

 

How do I know if my order is eligible for 14 days money back refund?

Products with “14 Days Money Back Guarantee” indicated in The Wonder Shop product detail page.

Within 14 days from the date of delivery of the product, you may request to return a product only if it was faulty or damaged upon receipt and such damage was not due to your own action, omission or negligence. Mediacorp will review each return request and reserves the right to reject any return requests.

 

How do I initiate a return?

Please contact The Wonder Shop Customer Service at Contact Us. Our agents will validate the request and assist to provide a return form. Upon review of the submitted form, return will be accepted, and refund processed once the return items are collected back by respective sellers.

 

What will the refund comprise of?

Refunds are processed strictly based on the value of product price only. Any paid delivery charges will not be refunded.

 

How and when will the refund be processed?

Refund will be processed once the return items are collected back by respective sellers.

 

How long it takes for the refund to be reflected?

Refund will be reflected 5 to 10 business days from the time its processed.

 

Who covers the cost of return shipping?

Customers are required to return the item back to seller location and bare any return shipping fee involved.

 

What are situations in which return requests may be rejected?

Return requests will NOT be accepted in the following circumstances:

1. Products which do not have any indication of the 14 days money back as advertised or indicated in The Wonder Shop.

2. Purchases not made directly from The Wonder Shop (Example: JML Showroom or Retail partners)

3. The product has been used or is not in its original condition;

4. The product is returned without its original packaging, accessories, parts, or free gifts/free promotional items associated with the purchase and warranty cards (if any);

5. The products and free gifts are returned in the same package, if the items were originally delivered in separate packaging;

6. The Product has been damaged by you;

7. Products such as lingerie, innerwear, swimsuit, cosmetics, perfumes, deodorants, food and beverage items (perishable and non-perishable), food and health supplements, personal hygiene items, free gifts, precious metals (gold, silver, platinum), jewellery, electronic/digital devices, and such other items as may be decided by Mediacorp from time to time. For avoidance of doubt, electronic/digital devices includes smart TV, mobile telephone, tablet, phablet, personal computer and other similar items.

8. Any consumable item which has been used or installed;

9. Products with tampered or missing serial number;

10. Missing manufacturer tag especially in case of clothes and shoes;

11. Original seal is broken;

12. Any damage/defect which is not covered under the manufacturer’s warranty;

13. Warranty card does not allow for any exchanges or returns.

14. Alteration or modification done to the product;

15. Unauthorized repair done to the product;

16. Misusing/Unethical damage done to the product;

 

How should I return my items?

Return the unassembled item in their original packaging, all original packing materials, manuals, accessories and gifts that come with the purchased Goods have to be returned together with the defective Goods along with the proof of purchase or receipt for a refund. All original packing materials, manuals, accessories and gifts that come with the purchased goods have to be returned together with the defective goods along with the proof of purchase or receipt. MediaCorp’s reserves the right to refuse any return request should there be any shortages of part or if packaging deemed non-conform to our specification.

 

How do I know where to return my items?

Please contact The Wonder Shop Customer Service at Contact Us. Our agents will assist to provide return address subject to MediaCorp’s acceptance of the return request.